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Redefining Your Guests In The Post-Pandemic World

16 mrt 2022
Innovation Stage
Guest Loyalty
The COVID-19 crisis has caused consumers everywhere to change their behaviors, rapidly. Behavioral science tells us that identifying consumers' new beliefs, habits, and 'peak moments' is central to adapting services and introducing new booking models. This session will explore post-pandemic traveller demands and how loyalty is being redefined.
Chairperson
Ajay Kapur, Bachelor Program Manager - Hotelschool The Hague
Speakers
Erwin de Graaff, Vice President Operations managed hotels Benelux - Accor
Marc van der Hulst, Industry Manager Travel - Google
Henry Robben, Professor of Marketing - Nyenrode Business Universiteit

Stream Link

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