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Dominique de Groot
Customer Experience & Hospitality Expert | Keynote Speaker | Founder
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Studio Hospitality
Dominique de Groot is a keynote speaker and customer & hospitality experience expert with over 20 years of experience in five-star hospitality, luxury retail and international service environments. Rooted in high-end hospitality, she understands how hotel operations, technology and human behaviour come together to shape the guest experience.
She helps organisations translate customer experience into measurable impact by focusing on emotional connection, behaviour and the moments that truly matter.
Known for her energetic and practical approach, Dominique works with teams to bridge the gap between intention and execution, turning everyday interactions into memorable experiences that drive loyalty, advocacy and revenue.
Sessions
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Intelligent Rooms: Using Smart Technology to Improve Efficiency and Guest Comfort23-Apr-2026Hotel Innovation Stage Designed by Obradov Studio
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AI in the Hotel, Minus the Hype: Where it Saves Labour23-Apr-2026Social Business Space in Partnership with BidFood NL and Designed by Studio Bower
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