chatlyn GMBH

chatlyn revolutionizes customer engagement with its AI-powered platform, automating communications and optimizing interactions to boost satisfaction and revenue. Its omnichannel inbox consolidates communications from email, webchat, WhatsApp, SMS, and social media into one interface, enhanced by AI for quick reply suggestions and conversation summaries.

Supporting over 25 languages, chatlyn breaks communication barriers, offering translations for global customer interaction. The platform's ticketing system assigns and tracks client requests efficiently, while custom attributes for contacts enable dynamic, auto-updating lists for targeted communications.

The Webchat widget and WhatsApp newsletters leverage high open rates for impactful messaging, complemented by an AI chatbot for 24/7 query resolution, even via Slack. Journey Builder automates personalized communication flows, adjusting messages to the customer's journey stage, with integrations allowing for API connections.

Marketing automation features, such as keyword detection, streamline responses, saving valuable time. chatlyn integrates seamlessly with CRM, PMS, POS systems, providing insightful analytics for customer behavior and engagement optimization.

GDPR compliance ensures data privacy, with mobile and desktop apps keeping businesses connected to their customer conversations and data anytime, anywhere.