DiscVision’s virtual concierge enables the property operator to enrich the hospitality experience so guests can access services and amenities from the comfort of their room, using just their voice. This voice immersive experience helps you increase revenues, reduce costs, and improve guest satisfaction. The virtual concierge replaces the in room guest directory with a fully managed Amazon Echo device that answers your guests’ questions such as “Alexa, what is the wifi password?” or “Alexa, when is the pool open?” through to the revenue generating “Alexa, order me some wine” and “Alexa, book me a spa treatment”. The system will answer without interrupting your staff. The Echo Show devices with a screen enable you to push offers to the guest rooms in a non-intrusive way so that guests are informed of all the facilities available at your property. Property efficiency is enhanced as room cleaning and maintenance tasks may be reported and directed to the appropriate staff member.
The Hotel Information System provides the property with its own virtual concierge. In addition to answering guests’ questions the solution can also integrate your smart home features to further deligh ...