Re:Guest's Guest Communication unifies all channels. All messages between the hotel and guest converge in the Omnichannel Inbox, whether guests (potential) prefer to communicate via email, Re:Guest Messenger, or conveniently via WhatsApp, keeping the reception team always organized. Guests can view their booking history and all past conversations with the hotel at any time in the omnipresent Re:Guest Messenger. Artificial intelligence helps the reception team in writing newsletters and responses or can autonomously answer guest questions 24/7. Since guests are automatically profiled based on their booking behavior, communication is always personalized and tailored to their preferences.