HR & Community

Martijn van Eijk speaks to a panel of experts who truly understand what diversity and inclusion means to communities. There is a corporate and social responsibility to be part of a bigger change, and it's time for actions to speak louder than words!

Chairperson: Martijn van Eijk - Entrepreneur, Future Leadership

Speakers:

• Jolanda Sadni - General Manager, INK Hotel Amsterdam
• Natalia Alvarez Pereiro - Founder, TRIBE NL
• Reinier de van der Schueren - Co-Founder, OOPKOP

There's no denying that family businesses carry with them a special essence, unique and distinct from competitors. So, whether you own a family-run hotel or not, make sure to be a part of the discussion, to get access to vital intel on how to create a family culture, gain trust and loyalty from your employees and build a strong company ethos.

Chairperson:

• Sander Allegro - Chairman at QL Hotels & Restaurants, Owner at Allegro INN ovations Hospitality Consultancy

Speakers:

• Michelle Zandbergen - Owner, Hotel The Craftsmen
• Charline Kreusch - Manager, Hotel O Kathedral

"Back to my hometown and proud to lead the pearl of my city!' - With over 30 years of global experience in luxury hospitality, there isn't much Robert-Jan Woltering hasn't encountered. After prominent roles throughout his career for groups such as Fairmont and Accor, Woltering returns to Amsterdam to take the reins of the iconic and independent, De L'Europe Amsterdam. Don't miss what's bound to be an enlightening, and thoroughly inspiring conversation.

Chairperson: Sander Allegro - Chairman at QL Hotels & Restaurants, Owner at Allegro INN ovations Hospitality Consultancy

Speakers:

• Robert-Jan Woltering - Managing Director, Hotel De L'Europe

There are countless industries that look to hospitality for lessons to apply to their own operations, but the hotel industry can also learn from the successes and failures of sectors facing similar challenges. With record staff shortages and retention a growing concern, can the industry look for inspiration and a new strategy from elsewhere? Join our Ambassador Sander Allegro as he speaks to small business success story Picnic who've taken a new approach to people, and its working.

Chairperson: Sander Allegro - Chairman at QL Hotels & Restaurants, Owner at Allegro INN ovations Hospitality Consultancy

Speakers:

• Toon Borren - People Operations, Picnic

"Forget everything you think you know about leadership, recruiting and selecting the right people for your business. Because it is more different than you know!" - Dr. Bas Kodden is Professor of Leadership & Management Development and Academic Director of several leadership programmes at Nyenrode Business Universiteit. His surprising findings of leadership research puts the present recruitment and selection procedures in a new perspective.

Speakers:

• Bas Kodden - Leadership thinker, Management Author and Advisor

The past two years have generated a transformation in hospitality unlike ever before. With guest expectations evolving at rapid pace, what do leaders of the hotel industry anticipate for the future? With shared lessons and learnings, inspirations and challenges, this is a gathering of influential heads not to be missed.

Chairperson: Ajay Kapur - Leadership in Hospitality Education

Speakers:

• Bram Van Der Hoek - CEO, Sircle Collection
• Billy Skelli-Cohen - CEO, Zien Group
• Alexander Dadak - Vice President, Development, Europe - Rosewood Hotel Group

This active session takes you on a tour of the differences in generations. How do they view life, how do they look at the world, how do they behave and how do they prefer to communicate? Prepare to grasp new tools and ideas to better understand generational differences and their suprising similarities.

Speakers:

• Viona Terleth - Happy Business Officer, Happy Millennials
• Wendy Naerebout - Happy Human Officer, Happy Millennials

How can we cater for our employees' unique human needs, bringing out their best work and cultivating a happy, productive business? Our expert panel discuss everything from finding the top talent to retaining them. Let's come together to fix the staffing crisis!

Host: Charles van Goch, Chief Empowering Officer - Hospitality Synergy Group

Speakers: 

• Jolanda Sadni, GM - Ink Amsterdam
• Melle Pegman, Owner - Hotelprofessionals
• Floris Kemper, GM - Château St Gerlach

Our expert panel discuss solving the staffing crisis. Reviewing new ways of recruiting, the use of flexible and non-permanent contracts, and ultimately, how to market your hotel as a great career move!

Host: Thom Roelofs, Project Leader & Freelance Interviewer - Bookboon Publishers

Speakers:

• Joachim De Looij, MD - Bunk Hotels
• Esther Visser, HR Director - Apollo/ Leonardo Hotel
• Gabriella Esselbrugge, Owner - Dames van de Jonge

Mental health continues to be a major issue across the hospitality industry. Long hours and high-pressure working environments, along with an increasingly over-stimulated and over-exposed workforce can equate to a burn-out, or worse. This session explores the initiatives hospitality businesses can champion and provides pointers to operators for dealing with mental health issues.

Speakers: 

• Viona Terleth, Co-Owner - Happy Millennials
• Martijn van Eijk, Owner - Martijn van Eijk Coaching

In today's world, consumers are seeking more than just 'experience'. They crave something authentic. Providing your guests with a meaningful stay, presents you with an unmissable opportunity to stand out from the crowd. But how can you connect with them on the most personal level?

Host: Ajay Kapur, Bachelor Program Manager - Hotelschool The Hague

Speakers:

• Michelle Zandbergen, Owner - Hotel Craftsmen
• Bruno Bont, Owner - Hotel Not Hotel
• Niels De Jong, Head of Operations - CityHub

Guests that are less price sensitive, more likely to recommend and ultimately more profitable. Sound like the dream? Learn from the best as our panel of experts share their knowledge on establishing brand loyalty through building a lifestyle brand.

Host: Miluska van 't Lam, Editor-in-Chief - Harper’s Bazaar

Speakers: 

• Edward Leenders, MD - De L’Europe Amsterdam
• Bram vd Hoek, CEO - Sircle Collection
• Joost de Graaf, GM - Soho House

Join some of the best and brightest names from within the next generation of hospitality leaders for a discussion on the importance of building communities within hospitality. Listen as our panellists explore how established paradigms need challenging and the importance of engaging aspiring hospitality leaders in the process.

Host: Luce Watson, Marketing Lead - Otolo

Speakers: 

• David O’Connor, Head of Sales, Marketing and Community - The Alan
• Naomi Hollas, Project Executive - Oddity Events & Marketing
• Cat Pengelley, Leisure Sales Manager - Mandarin Oriental Hotel Group

It's harder than ever to attract and retain talented people in hospitality, so how can smarter scheduling improve the employee experience and benefit your business? Unpack insights into the factors that drive people out of the hospitality industry and the practical changes you can make to keep your most important asset for longer and the business benefits of doing so. 

Speakers: 

• Rob Foulkes, VP, Global Marketing - Planday
• Ellie Hickling, Head of People - White Rabbit Projects

A combination of factors in recent years has led to some severe staff shortages in the industry, with some businesses forced to reduce their opening hours and adapt their offering to tackle the issue. Join a panel of industry experts as they discuss how to combat this vital issue.

Host: Kieron Bailey, Co-Founder - EXP101

Speakers:

• Chris Gamm, CEO - Springboard
• Mark McCulloch, Founder - Hospitality Rising & Supersonic Marketing
• Abi Dunn, Founder - Sixty Eight People
• Kate Nicholls OBE, CEO - UKHospitality

People are on every board room agenda and rightly so, but what do we really need to do to set up an effective people strategy for a new generation of hospitality workers? We believe that social learning, or "Peer to Peer" learning should be an integral part of any hospitality businesses learning and development strategy. Our teams have stopped looking up for answers & inspiration and are looking sideways to learn from the people around them who are going through, or have been through the challenges they are facing.

Host: John Mason, CEO and Co-Founder - Sideways

Speakers:

• Leanne Tester, Learning & Development Manager - Pizza Pilgrims
• Preeya Parker, Head of People - Grind
• Avi Collins, Head of People - Tapas Revolution

Luxury amenities and sustainability go hand in hand for Marie Stella Maris, one of the show's best-loved supporters, we caught up with the team to learn about their brand story, the growth of the business and why they keep choosing to exhibit with us each year.

Marie-Stella-Maris is an Amsterdam-based social enterprise that believes everyone should have access to a source of clean drinking water. By offering natural care products and natural mineral water, they are dedicated to contribute.