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  • The guest experience is about sensing, feeling, and enjoying. It is about warmth, passion, and exceeding expectations. 
  • We recently interviewed Alexander Kluit, managing director of Apollo & Leonardo Hotels Benelux to hear about his most recent renovation project. Alexander is responsible for 16 hotels in the Netherlan ...
  • Hotel owners must maintain their properties in excellent condition to remain competitive. And as we all know, renovation projects aren’t easy at the best of times. Let alone for a hotel renovation. Pl ...
  • After what has been an extremely challenging time for us all, sector pioneers came together at the Independent Hotel Show Summit, sponsored by Gira, to discuss the road to recovery and planning effect ...
  • Use these creative Christmas upsell suggestions (already translated into 24 languages) to start surprising your guests now!
  • As part of our 'Spotlight on...Sustainability' series, we interviewed Robbert-Jan Paymans, Manager of the Hotels, Leisure and Architects Division at GROHE, to discuss how they provide hoteliers with t ...
  • As part of our 'Spotlight on...' series, we caught up with Sian Sutherland, co-founder of A Plastic Planet to discuss the rising use of plastic and the misconception around plastic as a solution to hy ...
  • Jamie Crummie, Co-Founder of Too Good To Go chats to us about the impact of global food waste on our planet, the operators that have gone above and beyond during the pandemic and his tips for business ...
  • Now that many hospitality businesses are re-opening, everyone is coming to grips with a ‘new normal’, with a host of new cleaning, hygiene and social distancing requirements to take on board, as well ...
  • As part of our 'Spotlight on...' series, we interviewed James Ghaffari, Director of B Corp Certification at B Lab UK, to discuss the global movement of B Corp and the fantastic work they are doing to ...
  • As part of this months 'Spotlight on...Tech' series we caught up with Karoly Cserfalvi, Tech Partner at citizenM hotel group, to gain an insight into what tech citizenM use to enhance their guest expe ...
  • Creative insight agency KAM Media have put together an operator's guide to hospitality tech, which highlights the key findings from their recent survey. The report outlines consumer expectations and e ...
  • As part of this months 'Spotlight on... Technology' series, we interviewed Ian Millar, Senior lecturer in the Entrepreneurship and Innovation department at École hôtelière de Lausanne (EHL), to discus ...
  • We collaborated with Too Good To Go to provide us with their insights on the best 10 technology apps and digital resources for the hospitality industry. From food analytics and sales forecasting to AI ...
  • As part of our 'Spotlight on...' series, we caught up with renowned hotelier Robin Hutson, Founder and Chief Executive of Lime Wood Group and Home Grown Hotels, to hear how he has managed his team dur ...
  • Hoteliers are doing their best to stay positive in the current climate and are getting prepared for recovery after the lockdown. Many hoteliers are focusing on the vital role hospitality continues to ...
  • The impact of the coronavirus (COVID-19) on the worldwide hotel industry is immense, with hotels across Europe facing occupancies of 10% or even shutting down temporarily. Read on for some key recomme ...
  • “Creating interiors with meaningful design. For me, this means establishing unique guest experiences and making authentic stories that contribute to the hotel identity of the present-day. For The Lobb ...
  • With the right planning and execution, the outsourcing of processes can improve efficiency, increase quality and help to cut costs. The goal is to concentrate on the core business – using revenue mana ...
  • THE CONCEPT LAB ON THE FUTURE OF HOSPITALITY - 3 QUESTIONS FOR PARTICIPANTS Innovation and controversial ideas will be presented in The Concept Lab. At this stand at the Independent Hotel Show Amsterd ...
  • INTERVIEW WITH MIEKE VELDHUIS, CHIEF PEOPLE OFFICER, THE STUDENT HOTEL, FOR THE INDEPENDENT HOTEL SHOW AMSTERDAM. Mieke Veldhuis will be speaking at the Hotel Vision Stage, in partnership with Amadeus ...
  • INTERVIEW WITH JOACHIM DE LOOIJ, MANAGING DIRECTOR OF BUNK HOTELS ON ITS DEVELOPMENT OF TWO HISTORIC CHURCHES. "Churches have always been places of reflection, encounters, and of bringing communities ...
  • Interview met Ruud Belmans from WeWantMore and Steven Verrept from Château de Vignée on the transformation of a 400-year-old castle into a unique guest experience in the top segment of the Belgian Ard ...
  • Interview with Xander Bueno de Mesquita, initiator and founder of the sustainable hotel concept the QO-Amsterdam Hotel and owner of the unique concept of "Treating Life Well ©".